Warranty, Returns & Exchanges

Returns & Exchanges

To start a return, please contact us at andreas@solutionclimbing.com.
Items returned without prior authorization will not be accepted.

Returns are accepted within 14 days of delivery for unused items in original condition.

Final Sale

  • All clearance items are final sale (no returns or exchanges)

  • Gift cards are non-returnable

  • Custom, discounted, and final-sale items are not eligible for return

Warranty (Manufacturing Defects)

At Solution Climbing, we take great care in designing and manufacturing high-quality climbing products. We continuously improve our designs and production processes to deliver reliable equipment for indoor climbing facilities.

Solution Climbing, a business operated by Super Custom Climbing Inc., warrants its products to be free from manufacturing defects at the time of delivery.

If a manufacturing defect is confirmed, we will repair or replace the product at our expense, at our discretion.

Warranty Conditions

For the warranty to apply, all of the following must be met:

  • The product has not been modified in any way

  • The product has been installed by qualified personnel

  • All fixation points have been used with appropriate structural hardware

  • The product has been used indoors and in accordance with our Technical Information & Safety guidelines

  • Proper inspection, cleaning, and maintenance practices have been followed

  • The product shows no damage caused by impact, fixation, handling, or misuse

Any modification, including re-texturing, drilling, sanding, repainting, or alteration, voids the warranty.

Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear

  • Impact damage or damage caused by improper storage

  • Improper installation or use of incorrect hardware

  • Damage resulting from lack of inspection or maintenance

  • Cosmetic variations or surface appearance differences

Please note:
The dual-textured surface of some products may vary in appearance (shine or friction) compared to product photos or other units. This is a normal characteristic of the manufacturing process and does not constitute a defect.

Damages & Issues on Arrival

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective

  • The item is damaged during shipping

  • You received the wrong item

We will evaluate the issue and work with you to make it right.

Exchanges

The fastest way to ensure you receive the desired item is to:

  1. Request a return for the original item

  2. Place a new order once the return is approved

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Payment processing fees and original shipping costs are non-refundable

  • Customers are responsible for return shipping unless the item is defective or incorrect

  • Store credit or exchanges are offered for the full order value and are fee-free

Please note that banks and credit card providers may take additional time to process and post refunds.

Additional Information

For installation, safety, and maintenance requirements, please refer to our Technical Information page.